Returns and Refunds Policy : Thank you for shopping at Fiverr Plus. If you are not entirely satisfied with your purchase, we're here to help.
‘No refund’ and other signs
Signs that state ‘no refunds’ are unlawful, because they imply it is not possible to get a refund under any circumstance – even when there is a major problem with the service.
For the same reason, the following signs are also unlawful:
Signs that state ‘No refunds will be given if you have simply changed your mind’ are acceptable.
What if a buyer changes their mind?
You do not have to give a refund when a buyer simply changes their mind about the service.
But you can have a policy to offer a refund or credit note when this happens. If so, you must abide by this policy.
Who has to fix a problem with a service?
When service fail to meet a guarantee, the buyer has a right to a remedy – an attempt to put the situation right. Common remedies include repair, replacement and refund.
As a supplier, you must give a remedy when your services are not provided:
- with due care and skill
- which are fit for any specified purpose
- within a reasonable time (when no time is set)
Whether you offer a repair, refund or other remedy depends on whether the problem is:
- major – it cannot be fixed or too difficult to fix
- minor – it can usually be put right.
BUYER guarantees apply to both.
When services fail to meet a BUYER guarantee, the BUYER can also claim for consequential losses – compensation for costs to the BUYERin time and money because something went wrong with the services.